PUTU.LK being in the trade since four years.We are one of leading importer in Sri Lanka for office furniture,Restaurant furniture,Hotel furniture & Houshold furniture.We knows the products quality by experiencing the best product importing across four years.PUTU.LK is powered by PUTU.LK, to satisfy online customers by E-commerce business.
At PUTU.LK we take pride in offering the highest quality office chairs and furniture at the best price that you will find anywhere. We are certain that after shopping the competition, you will return to PUTU.LK for all your office chair and office furniture needs! living room furniture needs! We search and select only products which we believe offer tremendous values. Below you will find some general information about our policies. Please do not hesitate to call or email us with any other questions that you may have.
All of PUTU.LK items are in manufacturer-sealed boxes and are brand new. All returned chairs are sent to our liquidation center to ensure only new chairs are shipped.
Due to the wide array of products we offer, many items ship at different times. Please refer to the individual item page for shipping times, or call us on at 0779823236 / 07767672639. If delivery time is a concern please contact us with the specific product you are interested in and we will give you an approximated delivery date & time. Orders using expedited delivery that cannot be fulfilled within ten business days will be refunded the expedited delivery fee and the order will ship within the standard delivery time. Rush processing is available on all items. Rush processing puts your order at the front of the processing queue and it will be sent to the appropriate department for delivery and/or manufacturing ASAP. Please note that rush processing does not speed up delivery time, only how quickly the items are delivered.
Our delivery charge is flat rate for most items delivered within the continental Colombo and is detailed on the individual item page. Orders to out of Colombo location will incur additional charges. A customer service rep will contact you before processing your order or you can contact us for a delivery cost. Orders shipped via semi-truck are shipped ”Dock to Dock”. Many of our items delivered disassembled.If a chair is not marked FREE SHIPPING then a customer service representative will contact you within 24 hours (1 business day) with your deliver charges. At that point you can determine if you want to pay the deliver charges or cancel your order. Some delivery may not be left at your door without your signature. We cannot be held responsible for delivery costs incurred by returned deliveries for this reason. We reserve the right to bill you for delivery charges on refused deliveries. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward deliveries to another address. Shipping charges are non-refundable.Some other delivery charges is available to out of the Colombo, but cannot be calculated online. To receive a shipping cost, you can contact our customer service department or place an order online. Before processing your order, a customer service representative will contact you for approval of the delivery charges.
Have a suggestion about our site or products we carry? Would you like to leave feedback about a recent experience you’ve had while shopping with PUTU.LK? Please use our Customer Service form to send us a note or email us at firstname.lastname@example.org
ORDERING & PAYMENT INFORMATIONS
What payment methods are accepted?
We offer a wide variety of ways to pay. We prefer payment by all major online payment gateways,Bank Transfer,EzCash & Mcash. We also accept cash cheque. If you have any further questions about payment methods, please email or call us 0779823236 / 0776767269
Do you accept purchase orders?
All purchase orders will be accepted on a case by case basis, and must be submitted using company/government letterheads. Please include a contact name, phone number, and email address. If you need assistance with purchase orders or have any questions concerning purchase orders, please call us at 0779823236/ 0776767269. Please mail purchase orders to email@example.com.
RETURN & DAMAGE PROCEDURE
Once sold will not be taken back.PUTU.LK 3 days return policy only applies incase if we would have supplied wrong product or quantity according to your specification we are liable. We understand that purchasing online can be difficult and have done our best to provide as much information as possible to help you make the right choice. Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound delivery costs will be deducted from your return refund. Please call us at 0776767269 for questions regarding your specific products and/or to obtain a Return Authorization (RA).
Please Note: Any product ordered that has been custom built,Imported on special request or manufactured cannot be returned, due to it being a custom-made order(special order).
Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL deliveries received by PUTU.LK for while delivery damage. Call us if you’ve received a damaged item via courier service or Bus/lorry transport and we will send out replacement parts. If the item(s) is shipped via truck, make the truck driver wait for you while you inspect the item(s). Failure to inspect will result in loss of protection. If courier service or Bus/lorry transport leave the merchandise at the door and you are not available to inspect it for freight damage, you need to call your courier service or Bus/lorry transport office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts. You may also be asked to send us pictures of damage/defect by Whatsapp No:- 0776767269 .After observing your complain we will try to give a better solution for your issue.
To make your visit go more smoothly, we recommend that you call on 0776767269 to make an appointment to ensure that someone is available and that the item you wish to view is displayed in our showroom.
Prices are subject change at any time. Pricing errors can occasionally occur at checkout due to computer errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors.
Prices and availability subject to change without notice.PUTU.LK is not responsible for any typographical errors. Specifications subject to change without notice. Orders for chairs that are custom built will be charged when the order is received by us. PUTU.LK has made every effort to provide you with high quality images, product dimensions and descriptions of our products to assist you in making the best decision possible. We take pride in assuring our customers that the images that you find on our website are as accurate a representation as possible to the actual product. Images, however, can vary slightly in color depending on your monitor settings. If precise dimensions and/or colors are crucial to your order, then please contact us – we will be more than happy to assist you. It is assumed that you have read and understood our policies before you place your order.
We dont offer any kind of warrantees or gurantees for our products.Incase of any damages or repair of our chairs’ can be replced with spare parts at resonable cost.